If you have shopped from us in the last couple of weeks you would have seen that our primary carrier is now UPS. Though we still ship with USPS we do it only when you select it or request it.
We/I came to the conclusion that we had to make this change after a series of painful and sad experiences with USPS. Previously, we primarily used USPS priority mail and always added delivery confirm services to our packages. What we thought was a failsafe system has failed us and our customers one too many times hence, the switch to UPS.
Let’s admit it, we are all human and we all make mistakes. I suspect UPS will make mistakes and damage a package or two or may be even loose a few. But, and that is a HUGE but, they will stand behind their service and admit their mistakes. They also insure packages up to $100 free of charge and allow us to increase this amount to a larger $$ if needed. Again, I am not suggesting that UPS is perfect but better than USPS by a significant margin.
Here is an objective description of a recent experience with USPS. As we do with most of our packages, we packed labeled and shipped a one pound box to Puyallup, WA – a 20-30 min drive from our store. The package was shipped on January 22nd via priority mail with a delivery confirm. USPS pick-up service came and picked up all our packages including the box in question. The box was never scanned into their system therefore the package still looks like it has not been received by USPS. And before I forget, the package was never delivered (as of February 8th). USPS’ response, absolutely nothing! No accountability, no package and after multiple calls and filing of the appropriate forms no response.
If you have shopped from us it is likely that you have called or emailed us to ask us why your package was showing as ‘not received’ by the USPS system. Again, USPS has your package, it is in delivery but it has not been scanned or recorded in any manner so no one can confirm where it is or when/whether it will be delivered. Often, you will get the same message from the USPS system couple of days after delivery. This is frustrating for us and for our customers hence, the switch to UPS.
The above narrative summarizes our most prominent issue – we think sending packages out via USPS is like throwing them into a great abyss. Again, I am sure that the UPS will make mistakes but one hopes and believes that they will be accountable and stand behind the small business owner.
I hope you don’t mind listening/reading the words of a somewhat bemused me.
Onward we go – UPS don’t fail me now!
Fulay (aka Sue)